Returns & Refunds Policy

We want you to buy with confidence. If something isn't right with your StrengthClaw order, we'll fix it — quickly and without drama. Because supplements are consumable health products, a few safety rules apply, and they're all explained below.

The Short Version

  • Wrong, damaged or defective item? Report it within 48 hours of delivery — we'll replace it free, no questions asked.
  • Changed your mind? Unopened, sealed bottles can be returned within 7 days of delivery.
  • Opened bottles cannot be returned — for the safety of every customer, consumed or unsealed health products are not resalable.

What's Eligible for Return

  • The product is unopened, with the tamper-evident seal intact.
  • It's in its original packaging with the label undamaged.
  • Your return request is raised within 7 days of delivery.

What's Not Eligible

  • Bottles that have been opened, unsealed or partially used — this is a strict food-safety requirement for ingestible products.
  • Products damaged by improper storage after delivery (heat, moisture, direct sunlight).
  • Requests raised after the 7-day window.
  • Free items, samples and promotional giveaways.
  • Combo packs cannot be partially returned — the full combo must be returned unopened.

Damaged, Defective or Wrong Item

  • Contact us within 48 hours of delivery with your order number and clear photos of the product, seal and packaging.
  • If the outer package looks damaged or tampered with at the time of delivery, please refuse to accept it and let us know.
  • Once verified, we'll ship a free replacement on priority. If a replacement isn't possible, we'll issue a full refund — your choice.

How to Start a Return

  1. Message us on WhatsApp (+91 96674 45064) or email contact@strengthclaw.in with your order number.
  2. Share a photo of the product showing the intact seal.
  3. We'll arrange a free reverse pickup from your address wherever serviceable. If reverse pickup isn't available at your PIN code, we'll guide you through self-shipping and reimburse reasonable courier charges.
  4. Once the product reaches us and passes a quality check (seal intact), your refund is processed.

Refund Timelines

  • Prepaid orders: refunded to your original payment method within 5–7 business days of the quality check.
  • COD orders: refunded via UPI or bank transfer within 5–7 business days — we'll collect your details when the return is approved.
  • Depending on your bank, it may take an additional 2–3 days for the amount to reflect in your account.
  • Shipping charges (if any were paid) are refunded only when the return is due to our error — wrong, damaged or defective item.

Exchanges

Want a different product instead? We're happy to exchange an eligible, unopened item for another product of equal or higher value (you pay the difference). Exchanges follow the same 7-day window and seal-intact rule.

Cancellations

  • Orders can be cancelled free of charge any time before dispatch — message us on WhatsApp with your order number.
  • Once dispatched, an order cannot be cancelled. You may refuse delivery of a prepaid order, and we'll refund it once the parcel returns to us and passes the quality check.

Late or Missing Refunds

If 7 business days have passed since your refund was confirmed and nothing has arrived, first check with your bank or card issuer — processing times vary. Still nothing? Contact us and we'll chase it down with proof of the transfer.

Questions?

We're here Mon–Sat, 10am–6pm IST:

  • WhatsApp / Call: +91 96674 45064
  • Email: contact@strengthclaw.in
  • Contact page →

Last updated: August 2026